Policies
Everything you need to know about shopping with Raffinatezza — shipping, returns, and terms, all in one place.
Shipping Policy
Processing Time
Every order is prepared with care. Orders are processed within [1–3] business days of purchase. You'll receive a confirmation email the moment your order ships, along with tracking information so you can follow its journey to your door.
Shipping Rates & Delivery
Shipping costs are calculated at checkout based on your location and the contents of your order. Estimated delivery times:
- Domestic (U.S.): [3–7] business days after processing
- [International, if applicable]: [7-15] business days after processing
Delivery estimates are not guaranteed and may vary due to carrier delays, weather, or high-demand periods.
Order Tracking
Once your order ships, you'll receive a tracking number by email. If you haven't received tracking information within [7] business days, please reach out to us at [raffinatezzacasa@gmail.com].
Lost or Damaged Items
We package every piece thoughtfully to arrive exactly as intended. If your order arrives damaged or is lost in transit, contact us within [3] days of delivery at [raffinatezzacasa@gmail.com] with photos of the item and packaging, and we'll make it right.
Return & Refund Policy
Our Promise
We want you to love what you bring into your home. If something isn't right, we're here to help.
Return Window
Items may be returned within [14/30] days of delivery for a full refund or exchange, provided they are unused, in their original packaging, and in resalable condition.
How to Start a Return
Email us at [support email] with your order number and reason for return. We'll respond with instructions and a return address within [1–2] business days.
Final Sale Items
Certain items — such as [gift cards, clearance pieces, made-to-order items] — are marked as final sale at checkout and are not eligible for return.
Refunds
Once we receive and inspect your return, we'll notify you of approval and process your refund to your original payment method within [5–10] business days.
Return Shipping
[Customer is responsible for return shipping costs.] / [We provide a prepaid return label for defective or incorrect items.]