Frequently Asked Questions

What is your return policy?
We accept returns within [14/30] days of delivery on unused items in original packaging. Email raffinatezzacasa@gmail.com with your order number to begin the process. See our full Return Policy for details.

Are any items final sale?
Yes — [gift cards and clearance items] are final sale and clearly marked as such on the product page before you purchase.

When will my order ship?
Orders are processed within [1–3] business days. You'll get a shipping confirmation with tracking as soon as it's on its way.

How long does shipping take?
Domestic orders typically arrive within [3–7] business days after processing. Delivery times can vary by location — you'll see an estimate at checkout.

Where are your products made?
Our pieces are sourced from a mix of [Italian artisan partners / carefully vetted global manufacturers], each selected for their commitment to craftsmanship and quality.

How much does shipping cost?
Shipping is calculated at checkout based on your order and location — you'll always see the exact cost before completing your purchase.

How can I contact you?
Reach us anytime at [support email] or through our [Contact page]. We aim to respond within [24–48] hours.